The DataVox Review

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Top 9 Call Center Trends for 2016

Shared by Avaya

customerthink.com - Did you know the cost of poor customer service is over $41 billion per year? Clearly, that number is too big to ignore. More than ever, businesses are competing to deliver superior customer service...

IT Life: Loud And Clear | TechWeekEurope UK

Shared by Avaya

techweekeurope.co.uk - Tell us about your company and your areas of expertise? I’ve worked at Avaya for the past 3 years. Avaya is a leading provider of business communication technologies. We focus on providing software...

Avaya Honors Connect Partners of The Year

Shared by Avaya

channelpartnersonline.com - AVAYA EXECUTIVE PARTNER FORUM — Avaya on Monday honored its Connect Partners of the Year for 2015 as part of its Executive Partner Forum in San Diego. The Connect Partner Program is a global resell...

‘Cyber security is a multinational problem' | ET Telecom

Shared by Avaya

telecom.economictimes.indiatimes.com - In the last two years, more than 20,000 China-based Websites have been consistently hacked with over 8 million servers hijacked. India is ranked amongst the top 5 countries affected by cybercrime. ...

Customers And Employees Are In Charge Now What?

Shared by Avaya

enterprisenetworkingmag.com - How open mobile engagement is forcing enterprise convergence The idea of enterprise-wide digital convergence is not new. CIOs have been on a quest to create a converged digital enterprise for decad...

DataVox

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